no more emails send from Fabric Manager

[Guest]

Hello, We have two Fabric Manager Servers, both of them don send email alerts to EMC² anymore.Server.properties are OK. didn changeTelnet to our mail servers with port 25 is OK from both fabric managers.FM version is 4.2(1b) and 4.2(7b)When I create a test trap:     test pfm snmp test-trap powersupply    the trap appears in events on both fabric managers but no mail is send accordinglyOur network people made the following observation:   At EMC² Powerlink a Service Request was made: 39369684 (22 February 2011) What goes wrong here? Ivy

[Guest]

When we had this issue, it was the SMTP name and the DNS servers IP Address had changed. What error do you get when you do a test from FM for Call Home?

[Guest]

see if this document helps, this is specifically for switches purchased from EMC with EMC support

[Guest]

Hello Dynamoxxx, Thanks to the document you posted I observed no XML files in the logs when an test event is created!I am now persuing why there are no XML files...Thank you for your help,Ivy

[Guest]

Hello,After searching for many weeks the emailalert@emc.com mailing problem is solved!The problem was in the server.properties fileNo longer XML files were produced to email.There was a reference to a XML folder in stead of logs folder!pdf document received via Cisco support forum: https://supportforums.cisco.com/thread/ ... art=0Cisco knows the problem (Kris Vandecruys). (there is a known case).Fabric Manager sa005265 (CCM) mails now to emailalert@emc.comFabric Manager sa005266 (CCL) mails now to cms.storage@kbc.beEMC² Powerlink Service Request 39369684 can be closed.Rgds,Ivy