How do you enable Message Tracking?

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Guest

How do you enable Message Tracking?

Post by Guest » Tue Dec 01, 2009 11:43 am

Hi !

 

We would like to check if this feature is available in the Cisco Blocker.  Thanks in advance and appreciate your kind help!

 

Best regards,

 

Fidel Serrano


Guest

Re:How do you enable Message Tracking?

Post by Guest » Tue Dec 01, 2009 12:18 pm

Hello Fidel,

 

the message tracking feature is also available on the CSVB. You can enable it in the web interface (GUI) under Services -> Message Tracking. Once enabled, you can track the messages using Monitor -> Message Tracking. Please note that you can only track messages that have been received by the CSVB after youve enabled the message tracking feature.

 

Hope this helps. If not, please feel to post back.

 

Regards,

Martin


Guest

Re:How do you enable Message Tracking?

Post by Guest » Tue Dec 01, 2009 12:45 pm

Hi Martin,


My CSVB has been installed and working already for about 1 month. Added to this, Message tracking has already been enabled (Local Service Enabled) since the day the CSVB was installed. When I tried to search a message through GUI > Monitor > Message Tracking, there is always no results found. I am just wondering if I miss some configuration. Please advise on how to possibly resolve this.


Thank you very much!

 

Regards,

Harold


Guest

Re:How do you enable Message Tracking?

Post by Guest » Tue Dec 01, 2009 1:58 pm

Hi Martin!

 

Thanks very much for the prompt answer.   Harold is my colleague and so far, we have been able to view only "Search Rejected Connections Only" but for other Messages it yielded no results.  Why is this so?  Thanks very much again for your kind assistance.

 

Best regards,

 

Fidel Serrano


Guest

Re:How do you enable Message Tracking?

Post by Guest » Tue Dec 01, 2009 2:49 pm

Hello Harold, hello Fidel,

 

additional configuration is not required after enabling the Message Tracking feature. So in this case Id recommend to open a support case with the STAC so that they can look into this if the tracking database is in an operational state and data is imported to it as expected.

 

Thanks and regards,

Martin


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