Unity Connection 8.5.1ES16.11900-16 Call Handler bug

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Guest

Unity Connection 8.5.1ES16.11900-16 Call Handler bug

Post by Guest » Sun Apr 09, 2006 2:20 pm

Hi, Ive just installed Connection 8.5.1ES16.11900-16  My problem is with

my call handlers.  If I create a new handler, then edit the closed greeting, I can then enable it, and record my prompt ect - all ok.

If however, I check the "During Greeting / Ignore Caller Input" check box and hit save, the "Status" and "Callers Hear" radio buttons blank out, also the "Play/Record" section greys out

I then cannot go back and remove the "During Greeting / Ignore Caller Input" check box, because when I hit save, I get a blank screen with "Internal Error, try again"


Guest

Re:Unity Connection 8.5.1ES16.11900-16 Call Handler bug

Post by Guest » Sun Apr 09, 2006 3:54 pm

Hi George,

 

It almost sounds like you are hitting this bug;

 

CSCtn75890 Bug Details Bug #9 of 13 | < Previous | Next >

 

 

UC 8.5(1) - Play/Record button grayed out on greetings page.
Symptom:
Cisco Unity Connection Administration (CUCA): The "Play/Record" button under recordings is disabled (grayed out), and the selection under "Callers Hear" becomes unchecked.

Conditions:
When using Microsoft Internet Explorer to administer Cisco Unity Conneciton 8.5(1), and enabling the "Ignore Caller Input" during greeting option.

Workaround:
Use Mozilla Firefox browser to access the CUCA
StatusStatus
Fixed             

Severity Severity
3 - moderate

Last Modified Last Modified
In Last 3 Days        

Product Product
Cisco Unity Connection         

Technology Technology


1st Found-In 1st Found-in
8.5(1)       
           
Fixed-In Fixed-in
8.6(0.98000.22)
8.6(0.98000.24)
8.6(0.60)
8.5(1)ES29
8.5(1.12012.1)
8.6(0.62)
8.6(0.98000.63)
8.6(0.98000.69)
8.5(1.12013.1)
8.6(1.96000.4)
8.6(0.99981.2)

 

 

 

Cheers!

Rob


Guest

Re:Unity Connection 8.5.1ES16.11900-16 Call Handler bug

Post by Guest » Sun Apr 09, 2006 4:58 pm

Thanks Rob!!

That was exactly the issue.

 

Regards,

gmb


Guest

Re:Unity Connection 8.5.1ES16.11900-16 Call Handler bug

Post by Guest » Sun Apr 09, 2006 5:51 pm

Hey George,

 

You are always welcome

 

Cheers!

Rob


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Unity Connection 8.5.1ES16.11900-16 Call Handler bug

Post by abdulrashi001 » Thu Dec 05, 2013 6:17 pm

Hi George,
I am getting the same error in firefox too.
When I am using IE, it is getting crashed
Abdul

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