Unity Connection - Directory handler (speedial or softkey)

Cisco CallManager, Cisco CallManager Express and IP Video
Guest

Unity Connection - Directory handler (speedial or softkey)

Post by Guest » Fri Dec 24, 2010 3:36 am

Hello,     I have been trying for a few days and I cannot figure out if this is possible.. I love the voice system directory in Unity Connection. Im trying to setup a speed dial or softkey to the directory handler so that we can access it for our corporate extensions. I would rather not tell everyone they have to go through a menu to get to this feature. Is there a way to create a softkey or a speed dial that takes you straight to the directory handler? We are running Unity Connection 7.1CallManager 4.2 soon to be 7.x Thank you in advance,Raul

Guest

Re:Unity Connection - Directory handler (speedial or softkey)

Post by Guest » Fri Dec 24, 2010 4:41 am

Easy task, first of all we do not support custom softkeys.Now, all you need is a speed dial.CTI RP with CFA to VM to match the speed dial.Create a call routing rule for forwarded calls in CUC to catch those calls and send those to a Directory Handler. HTH java If this helps, please rate www.cisco.com/go/pdihelpdesk

Guest

Re:Unity Connection - Directory handler (speedial or softkey)

Post by Guest » Fri Dec 24, 2010 5:06 am

that was it.. thank you!

Guest

Re:Unity Connection - Directory handler (speedial or softkey)

Post by Guest » Fri Dec 24, 2010 6:07 am

Nice.  That was exactly what I needed.  Now to integrate it with Cisco Mobile 8.0!Thanks java!

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