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UCCX8 team messages, multiple teams

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UCCX8 team messages, multiple teams

Postby Guest » Wed Oct 20, 2010 5:06 am

Hello,

 

We have a user that is a supervisor for multiple teams.  So when they log into Supervisor Desktop, they can select from about 3-4 teams from the dropdown.

 

When they send a Team Message, will it go out only to the agents in the currently selected team?  Or will it go out to all the teams they are a supervisor for?

 

Thanks

Bill

Guest
 

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Re:UCCX8 team messages, multiple teams

Postby Guest » Wed Oct 20, 2010 6:43 am

Team messages should only go to the currently selected team

Guest
 

Re:UCCX8 team messages, multiple teams

Postby Guest » Wed Oct 20, 2010 7:57 am

Thanks Nathan, we tested this and you are correct.

Guest
 



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