UCCX8 team messages, multiple teams

This is for more general topics about networking and vendors.
Guest

UCCX8 team messages, multiple teams

Post by Guest » Wed Oct 20, 2010 6:06 am

Hello, We have a user that is a supervisor for multiple teams.  So when they log into Supervisor Desktop, they can select from about 3-4 teams from the dropdown. When they send a Team Message, will it go out only to the agents in the currently selected team?  Or will it go out to all the teams they are a supervisor for? ThanksBill

Guest

Re:UCCX8 team messages, multiple teams

Post by Guest » Wed Oct 20, 2010 7:43 am

Team messages should only go to the currently selected team

Guest

Re:UCCX8 team messages, multiple teams

Post by Guest » Wed Oct 20, 2010 8:57 am

Thanks Nathan, we tested this and you are correct.

Post Reply